Built to Perform. Backed for 3 Years.

3-Year Limited Warranty

Every Exochef BBQ is backed by a 3-Year Limited Warranty covering defects in materials, workmanship, parts, and labour under normal residential use.

If an issue comes up, our support process is designed to be simple, trackable, and efficient. Approved claims are handled through our support ticket system so each request can be reviewed, followed, and resolved properly.

What’s Covered

For 3 years from the original purchase date, Exochef will repair or replace defective parts or products caused by:

• Manufacturing defects
• Material defects
• Faulty components
• Structural failure under normal use
• Workmanship-related issues

What’s Not Covered

This warranty does not cover damage caused by:

• Misuse, neglect, accidents, drops, or improper storage
• Unauthorized modifications or repairs
• Commercial, rental, or institutional use unless approved in writing
• Normal wear and tear
• Cosmetic changes that do not affect performance
• Heat discoloration, smoke staining, grease marks, or surface aging from normal cooking
• Rust or corrosion caused by improper cleaning, storage, or harsh environments
• Use of non-approved fuels, accessories, or replacement parts
• Failure to follow the product manual, safety instructions, or maintenance guidelines

Consumable or wear items may have limited coverage depending on the issue and usage history.

Shipping & Replacement Parts

For approved warranty claims, Exochef will cover the cost of shipping replacement parts to the customer.

If a product or major component needs to be returned for inspection or repair, the customer may be responsible for shipping it to Exochef or an authorized service location.

If the issue is confirmed as a valid warranty defect, Exochef will cover the return shipping after repair or replacement.

In some cases, Exochef may provide a prepaid shipping label, especially when the issue is clearly documented with photos, video, or support review.

How to Start a Claim

To begin a warranty or support request, complete the warranty form and include as much detail as possible. Clear photos or video help us resolve most issues faster, often without requiring the product to be returned.

• Proof of purchase
• Product model
• Purchase date
• Order number, if available
• A clear description of the issue
• Photos or video showing the problem
• Your contact and shipping information

Warranty Claim Review Process

Proof of Purchase

Warranty service requires valid proof of purchase. Accepted proof may include an order confirmation, retail receipt, dealer invoice, online purchase record, or Kickstarter/campaign order confirmation.

The warranty period begins from the original purchase date and applies to the original purchaser unless otherwise approved by Exochef.

Our Commitment

Exochef was created to deliver full-size BBQ performance in a compact, premium portable system. If there is a legitimate issue with your product, we want to understand it, track it properly, and make it right.