Built for transparency before launch.

Exochef is currently preparing for launch through Kickstarter. Our first fulfillment program is expected to serve backers in the United States and Canada. Thailand will be covered under a separate regional policy.

Because the first Exochef launch is planned as a crowdfunding campaign, shipping charges, delivery timelines, and fulfillment details may be confirmed after the campaign through Kickstarter, a pledge manager, or post-campaign surveys.

Kickstarter is not the same as a normal store purchase.

A Kickstarter pledge helps bring a new product to life. It is not the same as purchasing an in-stock item from a retail store. Production, tooling, testing, certification, packaging, freight, customs, and fulfillment can all affect final timing.

If the Exochef campaign is successfully funded, Exochef will be responsible for completing the project and fulfilling eligible rewards to the best of our ability, communicating important updates, and addressing backer concerns honestly.

• Estimated delivery dates shown during the campaign are estimates, not guaranteed delivery dates.
• Shipping, taxes, duties, tariffs, and regional charges may be collected separately after the campaign.
• Backers are responsible for completing any required surveys and providing accurate shipping information.
• Failure to provide accurate shipping information may delay delivery or create additional shipping costs.
• If material changes occur, Exochef will communicate those changes through Kickstarter updates or direct backer communication.

United States and Canada fulfillment.

Exochef plans to support shipping to the United States and Canada for the initial launch. Shipping costs are expected to be charged separately from the product pledge or purchase price.

For Kickstarter backers, shipping may be calculated and collected after the campaign once final product packaging, fulfillment costs, destination details, freight costs, and taxes or duties are confirmed.

Estimated timelines may change.

Exochef will provide estimated delivery timing through the Kickstarter campaign page, campaign updates, pledge manager, or direct communication. These dates are estimates and may change as the product moves through manufacturing, quality control, packaging, freight, customs, and final-mile fulfillment.

We will make reasonable efforts to communicate meaningful delays, production changes, fulfillment updates, or shipping-stage issues as clearly as possible.

14-day return window for eligible delivered products.

Once an eligible Exochef product has been delivered, unused products may be returned within 14 days of delivery, subject to approval and the conditions below.

• The product must be unused.
• The product must be returned in its original packaging.
• All included parts, manuals, accessories, and packaging materials must be included.
• Return requests must be submitted within 14 days of delivery.
• Returns must be approved by Exochef before the item is shipped back.

For returns based on buyer’s remorse, change of mind, duplicate orders, or similar reasons, the customer is responsible for return shipping costs and any applicable return fees, unless otherwise required by law.

Handled case by case.

If a product arrives damaged, defective, missing parts, or materially different from what was ordered or pledged, please contact Exochef as soon as possible. These issues will be reviewed case by case.

Depending on the situation, Exochef may offer replacement parts, repair support, a replacement unit, a refund, or another reasonable solution. Photos, video, order information, shipping details, and packaging images may be required before a claim can be approved.

• Do not discard the original packaging until the issue has been reviewed.
• Photograph any visible shipping damage before unpacking further.
• Include your order, pledge, or backer information when contacting support.
• Exochef may request that damaged or defective items be returned for inspection.

Returns and warranty are different.

The return policy covers eligible unused products during the initial 14-day return period after delivery. After that period, product issues may be handled under the Exochef warranty, where applicable.

Exochef provides a 3-year warranty for eligible products, subject to the terms and limitations of the Exochef Warranty Policy. Warranty coverage is intended for qualifying defects in materials or workmanship and does not replace the return policy.

What may not be eligible.

Certain items or situations may not be eligible for return, refund, or replacement unless required by law or approved by Exochef.

• Used products returned for buyer’s remorse.
• Products returned without original packaging or missing included parts.
• Damage caused by misuse, improper assembly, improper fuel use, modification, neglect, abuse, or normal wear.
• Cosmetic wear, discoloration, or surface marks resulting from normal cooking, heat exposure, handling, transport, or cleaning.
• Shipping delays caused by incorrect address details, customs processing, carrier delays, or incomplete backer surveys.
• Import duties, taxes, brokerage fees, tariff-related charges, or customs fees unless otherwise stated.

This policy may be updated.

Exochef may update this Shipping & Returns Policy as the product moves closer to launch, as fulfillment plans are finalized, or as required by Kickstarter, logistics providers, payment processors, regional rules, or applicable law.

The policy that applies to a specific pledge, order, or shipment may depend on the terms published at the time of the campaign, pledge, purchase, or fulfillment.