Privacy Policy

1. Who We Are

This website is operated by Exochef LLC, a Wyoming limited liability company. Exochef designs high-performance portable cooking systems and related accessories.

Website: https://exochef.com

Legal and privacy inquiries may be sent to [email protected].

2. Information We Collect

We collect information that you voluntarily provide when you interact with Exochef, including when you join our email list, submit a lead form, contact us, request support, submit a warranty request, express pre-order interest, or participate in launch-related communications.

Information you may provide

• Name
• Email address
• Phone number, if provided
• Shipping or mailing address, when relevant
• Order, pre-order, or campaign-related information
• Messages, inquiries, comments, or support details
• Photos, videos, receipts, or warranty documentation you choose to upload

Information collected automatically

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring websites or links
• Website interactions and usage data

3. How We Use Your Information

We use collected information to operate the website, respond to inquiries, manage lead submissions, support launch communications, improve the product experience, and provide customer service.

• Responding to contact, dealer, support, warranty, or customer service requests
• Sending product updates, launch news, pre-order information, or Kickstarter-related communications
• Managing email lists and marketing communications
• Improving website performance, user experience, and content
• Reviewing warranty claims, product issues, photos, or support documentation
• Protecting the website from spam, abuse, fraud, or security issues
• Complying with legal, operational, or business obligations

4. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the website, improve performance, measure marketing activity, and support advertising or remarketing.

These tools may include services such as Google Analytics, Google Tag Manager, Meta/Facebook Pixel, email marketing tools, lead capture tools, CRM systems, and related website performance technologies.

These technologies may collect information about your browsing behavior, device, website interactions, referral source, and engagement with Exochef pages or forms.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Email Communications

If you submit your email address, join a waitlist, request launch updates, contact us, or opt in to Exochef communications, we may use your email address to send relevant updates.

Marketing emails may include product updates, launch announcements, Kickstarter news, pre-order information, dealer updates, customer education, or other Exochef-related content.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email. Service-related or operational communications may still be sent when necessary to respond to your inquiry, pre-order interest, warranty request, or support issue.

6. Embedded Content and Third-Party Services

Pages on this website may include embedded content, such as videos, images, maps, social media content, forms, analytics scripts, or third-party tools. Embedded content from another website behaves as if you visited that third-party website directly.

These third-party services may collect data, use cookies, track your interaction, or apply their own privacy policies and terms.

7. Data Sharing

We may share limited information with trusted service providers that help us operate the website, communicate with users, process forms, manage leads, analyze performance, provide security, or support customer service operations.

• Website hosting and security providers
• Email marketing and communication platforms
• CRM, form, and ticketing systems
• Analytics and performance tools
• Advertising and remarketing platforms
• Payment, pre-order, or crowdfunding platforms when applicable
• Professional advisors where required for legal, accounting, or operational purposes

We do not authorize service providers to use your personal information for their own unrelated marketing purposes.

8. Warranty and Support Submissions

If you submit a warranty or support request, we may collect information needed to review and resolve your issue. This may include your name, contact details, product information, purchase details, shipping information, photos, videos, receipts, or descriptions of the issue.

This information may be used to create a support ticket, review your claim, communicate with you, send replacement parts, improve future products, and maintain service records.

9. User-Submitted Photos, Comments, and Feedback

Users may choose to submit photos, videos, comments, reviews, feedback, or product-related information through forms, email, support requests, or warranty submissions.

By submitting this content, you confirm that you have the right to share it. Exochef may use submitted content to respond to your request, provide support, improve products, review warranty issues, document product performance, or support related business purposes.

We will not intentionally publish personally identifying warranty documentation without appropriate review.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, customer service, warranty, marketing, security, legal, and business purposes.

The length of time we retain information may depend on the nature of the data, the reason it was collected, legal requirements, customer service needs, and whether there is an ongoing relationship or unresolved issue.

11. International Data Transfers

Your information may be processed in countries outside your location, including the United States. Service providers used by Exochef may also process information in other jurisdictions.

We take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy.

12. Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection related to your personal information.

You may also unsubscribe from marketing emails using the unsubscribe link provided in our communications.

To make a privacy request, contact us at [email protected].

13. Data Security

We use reasonable technical, administrative, and organizational measures to help protect personal information. However, no website, server, transmission, database, or digital storage system is completely secure.

You are responsible for using appropriate caution when submitting information online.

14. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

15. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for how these signals should be interpreted, our website may not respond to them automatically.

You can still control many tracking technologies through your browser, device, cookie settings, and available opt-out tools from advertising or analytics providers.

16. Third-Party Links

Our website may link to third-party websites, services, social platforms, Kickstarter, payment providers, or other external resources. Exochef is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

17. Jurisdiction

This Privacy Policy is governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, products, marketing activity, launch process, or legal obligations evolve.

Any updates will be posted on this page with an updated effective date. Continued use of the website after updates are posted means you acknowledge the updated Privacy Policy.

19. Contact

For questions about this Privacy Policy or to make a privacy request, please contact:

Exochef LLC
30 N Gould STE R
Sheridan City, Wyoming State 82801 USA
[email protected]